We're Hiring: Senior Operations Manager
We're Hiring: Senior Operations Manager

FeedForward are looking for a Senior Operations Manager for their Figaro music search and discovery products for the music, media and gaming industries. You will lead finance and operations at an exciting point as we commercially scale our existing search and metadata management platform, using machine learning to build the future of music search. ​​This is an exciting and dynamic role where you will be responsible for financial strategy, systems and processes, project management, HR & legal, with scope to support special projects and build a team as the company grows.



  • Financial strategy: manage company budget, P&L, budget vs actuals
  • Management information for investors
  • Manage share option scheme
  • Payroll, bookkeeping
  • Monthly client invoicing
  • Manage relationship with external accountant

Systems and processes:

  • Maintain and improve existing company systems, including collaboration platforms and document storage.
  • Capture existing and define new processes as the company grows.

Project management:

  • Manage client contracts and subscriptions
  • Establish new projects and track delivery against agreed scope of work
  • Manage relationship with client stakeholders in relation to service/project delivery

HR & legal:

  • Staff policies and handbook
  • Manage recruitment and onboarding of new staff
  • Contracts (employee and client)
  • Understand legal compliance requirements and reflect these in company processes

Office management & events

  • Enable effective hybrid team working
  • Team away days and events
  • Purchase and keep a log of company assets (e.g. computers)

Special projects

  • Support the executive team in the delivery of time-limited strategic projects

About you

As a person you are comfortable handling different topics on a daily basis. You are equally able to engage on people issues as on budgets and profitability tracking. You like to consider things at a strategic level but you are also not shy about getting stuck into the practical work that will be required to establish strong internal operations within a young company.

Required skills / experience:

  • Client-facing delivery
  • Developing budgets and/or other financial models
  • Ability to develop strategic insights and recommendations
  • Project management

Might have a background in:

  • Strategy / management consulting
  • Other technology start-ups
  • Accountancy
  • Corporate operations


  • You must have the right to work in the UK either through citizenship or a valid Visa that you currently hold

The package

  • £50,000-60,000: remuneration based upon experience
  • Hybrid / remote working
  • Flexible hours possible
  • Benefits including pension and share options

About us

  • FeedForward builds AI to enable human creativity in music and media. Our product is Figaro, the intuitive music search and metadata engine, powered by machine learning
  • Fast-growing business enabling search in music and media. Backed by experienced angel investors and advisors. Existing product in the market that is loved by existing clients and a strong sales pipeline. Exciting roadmap for the future of search in music and media
  • We are an early-stage company committed to diversity in all its forms. We support remote-first and hybrid working. We support flexible hours for childcare or other caring responsibilities and part-time roles. Our success isn’t built on hiring rockstars, we perform as a collaborative and creative band

How to apply

  • Please upload your CV here*

*link not working? Email careers@feedforwardai.com